Frequently Asked Questions
General Vaping Questions
While vaping is generally considered less harmful than smoking traditional cigarettes, it is not completely risk-free. Vaping products are intended for adult smokers and nicotine users only. If you do not currently smoke or use nicotine products, you should not start vaping.
Many adult smokers have successfully used vaping products as an alternative to cigarettes. Public health organisations in the UK recognise vaping as a potentially less harmful option than smoking. However, individual results vary, and vaping should not be considered a guaranteed method for quitting smoking.
A vape device uses a battery-powered heating element to heat e-liquid and produce vapour. The vapour is then inhaled through a mouthpiece.
There are several types of vaping devices available, including:
- Disposable vapes
- Pod systems
- Refillable pod kits
- Vape pens
- Advanced vape kits and mods
Each device offers different features depending on user preference and experience level.
There is no difference. “E-liquid” and “e-juice” are simply different names for the same product used in vaping devices.
What ingredients are found in e-liquids?
Most e-liquids contain:
- Propylene Glycol (PG)
- Vegetable Glycerine (VG)
- Flavourings
- Nicotine (optional depending on product)
All nicotine-containing products sold in the UK must comply with applicable regulations.
Yes. Many products are available in different nicotine strengths to suit individual preferences. Always select a nicotine level appropriate for your needs.
Yes. alfakhercrownbar.co.uk is an officially authorised retailer of Al Fakher Crown Bar products in the United Kingdom.
All products sold on our website are 100% genuine and sourced directly from authorised supply channels.
Yes.
UK law prohibits the sale of vaping products to anyone under the age of 18. We operate age-verification procedures and may request additional proof of age before processing an order.
Product & Device Questions
This depends on the device type.
- Disposable devices cannot be refilled.
- Refillable pod systems and vape kits are designed to be refilled with compatible e-liquids.
Always follow the manufacturer’s instructions.
The lifespan of a vape depends on:
- Device type
- Puff count
- Frequency of use
- Battery capacity
Disposable devices typically last until the e-liquid or battery is depleted.
Yes.
Nicotine is a highly addictive substance and should only be used by adults aged 18 years or over.
For refillable devices, regular cleaning is recommended every 2–4 weeks or whenever you change flavours. Proper maintenance can improve performance and extend device lifespan.
Store all vaping products:
- In a cool, dry place
- Away from direct sunlight
- Away from heat sources
- Out of reach of children and pets
Orders & Delivery
Once your order has been dispatched, you will receive confirmation and tracking information where applicable.
Please contact our customer service team within 24 hours of delivery and provide:
- Your order number
- A description of the issue
- Photographs of the damaged item(s)
We will investigate and assist as quickly as possible.
Returns are subject to our Returns & Refunds Policy.
For hygiene and safety reasons, opened vaping products generally cannot be returned unless they are faulty.
Please refer to our Returns & Refunds Policy for full details.
Travel & Usage
Most airlines permit vape devices in carry-on luggage only.
You should:
- Check your airline’s specific rules before travelling
- Never pack vape batteries in checked baggage
- Follow all local laws and regulations at your destination
Restrictions vary by airline and country.
Common causes include:
- A depleted battery
- Empty e-liquid reservoir
- Coil failure
- Device malfunction
Refer to the manufacturer’s instructions or contact our customer service team for assistance.
Need More Help?
If you cannot find the answer to your question, please contact our customer service team:
Email: hello@alfakhercrownbar.co.uk
